Do your props come in packaging?

We consider packaging a crucial aspect of our service, this approach ensures that our delicate products arrive at your event in the best possible condition. We avoid using single use plastics to wrap larger items and instead use blankets to wrap these items during transit. You may need to store some packaging on site so […]

Can I collect props to save money?

You are very welcome to collect items yourselves from our warehouse in Wetherby. This is by appointment only and must be pre-booked. You must ensure the vehicle you bring is large enough to accommodate the props you are collecting and that no damage is incurred fitting the props into your vehicle and transporting them. Please […]

Will I need any tools to assemble the props?

Generally speaking, you do not need any tools to assemble our products. We use wing nuts and bolts on any items that are flat packed, and these are attached to the products when delivered.

Are the props assembled on delivery?

Some props arrive complete, others need assembling. Speak to our Sales Team for advice on what assembly is required. If you have not requested our installation service, it is your responsibility to assemble the props on-site for your event. You would also be required to dissemble the items ready for collection. Please allow enough manpower […]

How are your products delivered?

Most of our props are delivered in our own fleet of EPH Creative branded vans and by our own drivers. In some cases, and during peak seasons, we use a trusted 3rd party courier. EPH Creative drivers will give you a courtesy call or text shortly before they are due to arrive to ensure that […]

Do you provide event installation and de-rig services?

We have a dedicated Events Team here at EPH Creative. Our experienced technicians and event stylists are on site installing events across the UK all year round. If you would like to discuss this service, then call our Sales Team who can talk you through what will work best for your event.

What is ‘Dry Hire’?

Dry Hire means that props are delivered to, and collected from, a loading bay (or equivalent) by a single driver only and the hirer must provide unloading/loading assistance to the driver. This service is also often classed as Kerbside Delivery / Collection. For those who would like some help to install the props we can […]