Shipping Information
Here you can find information about our shipping options.
Customer Collection & Return from LS23 7FW
With this option, there are no shipping charges as you accept responsibility for collecting and returning your hired products. Our sales team will organise a date and time-slot for this to suit your requirements. Everything will be wrapped and packed ready for you. It's very important that ensure your chosen transport for pick up is suitable for the collection and return. Most of our products flat pack down into smaller pieces but some are supplied as one unit. It's worth noting that we are logistic experts and no one knows our products better than we do, so take the stress away by using our delivery and collection services.
Collection & Return Address;
Our Head Office, Warehouse and Logistics team are based in Wetherby in Leeds.
Event Prop Hire, Unit 760, Thorp Arch Industrial Estate, Wetherby, LS23 7FW.
We are open from Monday to Friday, 9:00am to 5:00pm.
Dry Hire Delivery & Collection
With Dry Hire Delivery & Collection, we will organise getting the products to you and collecting them once you're finished. Our sales teams will work with you to pick a suitable time and date for delivery and collection. We offer competitive pricing and will provide a quote once we know where you need the products to be delivered. All of the products will be carefully wrapped and packaged. Some packaging, such as boxes and bags must be returned with the products.
This is a 'Dry Hire' service, which means we deliver and collect the products but we don't unwrap or set them up for you. If you select this option ensure you have set enough time (and people) aside to get your products assembled and in place. A lot of the products we offer are simple to set up or come with straight forward instructions that will make the process much easier.
If this sounds a little daunting, don't worry, we are here to save the day. We also offer a full installation and de-rig service.
Installation, Delivery & De-Rig
Let us take away all of the stress completely by selecting our 'Installation, Delivery & De-rig' shipping service. This means not only will we deliver and collect the products at a time that suits you, but we will also stick around and get everything set up for you. We are the best at this as we know our products better than anyone else, we also really care about your installation and our team make it a priority to ensure we don't leave until you're happy.
This service is completely flexible to your requirements, every install is different, our sales team will work with you to provide a cost based on what you need.
FAQ's
Below you will find answers to some of the most frequently asked questions we get here at Event Prop Hire.
Delivery Questions
Dry Hire means that props are delivered to, and collected from, a loading bay (or equivalent) by a single driver only and the hirer must provide unloading/loading assistance to the driver. For those who would like some help to install the props we can offer an Install & De-Rig Service.
Most of our props are delivered by an Event Prop Hire van and driver, or in some cases, we use a trusted 3rd party courier. Event Prop Hire drivers will give you a courtesy call or text shortly before they are due to arrive to ensure that you are ready to receive the goods.
Some props arrive assembled, others need assembling. Speak to our Sales Team for advice on what assembly is required. If you have not requested our installation service, it is your responsibility to assemble the props on site for your event. Please allow enough manpower and time to assemble your props.
Event Prop Hire can take care of everything, from the delivery of your props to setting them up, or if you would like us to help with the dressing or theming of your venue. All install and de-rig pricing is individually priced so please contact a member of our sales team for a quote here.
Yes. You can collect the props from our warehouse in Wetherby. This is by appointment only. You must ensure the vehicle you bring is large enough to accomodate the props you are collecting and that no damage is incurred fitting the props into your vehicle and transporting them. Please check in advance with your Event Prop Hire sales contact as to whether the vehicle you plan to collect the props in will be large enough for their safe transportation.
Questions about Products & Pricing
We care about our products. At Event Prop Hire, we pride ourselves on the quality of the products we design and make. It is important that everything is maintained to a high standard to set us apart from the rest. Our pricing is competitive but also reflective of the work we put into each product that leaves our warehouse.
We care about our clients. We understand that working to a budget for an event can be difficult. With a knowledgeable Sales Team who know our stock inside out, we can help.
We would love to work with you. We feel our prices are competitive but if you have seen the same product elsewhere on offer at a lower price, we are more than happy to discuss the options available. Our friendly Sales Team are available on 01937 222 777.
We offer industry discount to Event companies and Organisers, Venues and Industry suppliers. For more information on our trade prices and minimum spends please contact us [email protected]
Of course! Please get in touch. We will always consider selling our products and we welcome any bespoke commissioned work!
Risk assessments can be made available for any of our props. Not all props are fire retardant. Please contact a member of the sales team on 01937 222 777 for more details.
For all prop questions, please contact a member of the sales team on 01937 222 777 and quote the prop code number along with your question