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Find answers on booking, delivery, custom work, pricing and more for themed decor, props and event furniture hire.
Booking and Reservations
Can I remove items from my confirmed booking?
When you accept an order, we reserve the items for you and they are unavailable for others to book.
We therefore discourage changes to orders and cancellation fees may be incurred.
Can I reserve the props while I decide?
We work on a live system and items cannot be reserved before you accept an order.
We do carry multiples of many of our products and lots of substitutions are available should the item you need becomes unavailable for your event.
Do you have a minimum order value?
In order to offer heavily discounted transport costs, we do work on minimum prop spends to different areas of the UK.
Speak to our Sales Team to get advice on what this minimum is for the area your event is taking place.
Customer collections are always welcome from our Warehouse in Wetherby.
How far in advance should I book props, and do you take last minute bookings?
We highly value early bookings, as they ensure you have access to the full range of our stock for your event.
However, we’re also equipped to handle last-minute orders, whether you’ve overlooked an item or have additional budget to spend.
While requests with less than 48 hours’ notice can be challenging, our Sales Team is always ready to go the extra mile to turn the impossible into reality.
EVENT PLANNING AND SUPPORT
Can you help me design my event?
We love nothing more than designing schemes for events for our clients. No one knows our stock and capabilities better than our Sales team and Event Designers.
Trust us to work with you on your theme, budget and venue to deliver an exceptional experience for your guests.
Do you deliver outside of the UK Mainland - e.g. Isle of Wight, Northern Ireland and mainland Europe?
Yes, we do although our minimum spends will be higher.
Our Sales Team can work with you to find the most cost-effective way of transporting our products to the destination.
We often deliver our props to UK hubs for Clients to pack along with all other tech for the event.
Delivery and Packaging
Are the props assembled on delivery?
Some props arrive complete, others need assembling. Speak to our Sales Team for advice on what assembly is required.
If you have not requested our installation service, it is your responsibility to assemble the props on-site for your event.
You would also be required to dissemble the items ready for collection. Please allow enough manpower and time on site to assemble your props.
Can I collect props to save money?
You are very welcome to collect items yourselves from our warehouse in Wetherby. This is by appointment only and must be pre-booked.
You must ensure the vehicle you bring is large enough to accommodate the props you are collecting and that no damage is incurred fitting the props into your vehicle and transporting them.
Please check in advance with your EPH Creative sales contact as to whether the vehicle you plan to collect the props in will be large enough for their safe transportation.
Do you provide installation and de-rig services?
We have a dedicated Events Team here at EPH Creative. Our experienced technicians and event stylists are on site installing events across the UK all year round.
If you would like to discuss this service, then call our Sales Team who can talk you through what will work best for your event.
Do your props come in packaging?
We consider packaging a crucial aspect of our service, this approach ensures that our delicate products arrive at your event in the best possible condition.
We avoid using single use plastics to wrap larger items and instead use blankets to wrap these items during transit.
You may need to store some packaging on site so please speak to your Sales Manager for advice.
How are your products delivered?
Most of our props are delivered in our own fleet of EPH Creative branded vans and by our own drivers.
In some cases, and during peak seasons, we use a trusted 3rd party courier.
EPH Creative drivers will give you a courtesy call or text shortly before they are due to arrive to ensure that you are ready to receive the goods.
What is 'Dry Hire'?
Dry Hire means that props are delivered to, and collected from, a loading bay (or equivalent) by a single driver only and the hirer must provide unloading/loading assistance to the driver. This service is also often classed as Kerbside Delivery / Collection. For those who would like some help to install the props we can offer an Install, Styling & De-Rig Service.
Will I need any tools to assemble the props?
Generally speaking, you do not need any tools to assemble our products. We use wing nuts and bolts on any items that are flat packed, and these are attached to the products when delivered.
Usage and Hire Period
Are your props fire retardant?
While many of our items come with FR ratings, any custom-built pieces created in-house do not. If needed, we can provide risk assessments for your Health & Safety team or the venue.
Can your props be hired for an extended period?
Our advertised costs are based on a standard 1-3 day hire but we work with many Clients on events over longer periods.
Speak to our Sales Team who will be able to look at best rental prices for extended hires.
Can your props be used outdoors?
Most of our props have been made for indoor use but many can be used outside at your own risk.
Please speak to our Sales Team for advice. We do stock a huge range of outdoor furniture and styling for summer outdoor events.
PRICING, QUOTES AND PAYMENTS
Are we competitive on pricing?
We care about our products – At EPH Creative, we pride ourselves on the quality of the products we design and make. It is important that everything is maintained to a high standard to set us apart from the rest. Our pricing is competitive but also reflective of the work we put into each product that leaves our warehouse.
We care about our clients – We understand that planning an event within a budget can be challenging. That’s why our experienced Sales Team, with in-depth knowledge of our stock, is here to help you maximize your budget without compromising on the final impact.
We care about your budgets – We appreciate that value for money is often a priority when organising an event and our commercial team work hard to make sure that we stay competitive in the marketplace. We do have a price match guarantee so if you find a like for like product elsewhere and would like us to match the cost to a competitors product, then please speak to our Sales Team.
Do we offer any trade discounts?
We offer industry discount to Event Companies and Organisers, Venues and Industry suppliers.
For more information on our trade prices and minimum spends please contact our Sales Team.
How can I pay for my order?
We accept all major credit cards or bank transfers for payment- please note that we charge a 2% handling fee for payments made on company credit cards.
What are your payment terms?
To confirm your booking, a deposit payment of 50% of the total prop spend plus VAT is required.
Deposit payments must be made within 7 days from the booking date. The remaining balance is due at least 14 days prior to delivery.
If we are working on a custom project with you then the required deposit payment may be increased.
BESPOKE BUILDS AND CUSTOMISATIONS
Do you sell any props, or build custom props to sell?
We don’t typically sell items from our hire collection, as our props are part of a carefully maintained rental stock.
While we occasionally design and build custom pieces for events, this is usually only when the item fits within our existing themes and can be added to our wider collection for future use.
Is it possible to have our event logo or branding on your products?
Many of our products have been designed to incorporate branding opportunities.
Most of these products have areas that can take custom inserts that we can design and print in house for you.
Find the perfect products for your next event
Search our product collection and filter results by colour, size and category so you can find the ideal combination to create events that wow!
EPH Creative FAQs provide clear, expert answers to all your questions about themed decor and event props hire. Whether you’re planning a wedding, corporate gala or immersive brand experience, our comprehensive guide covers everything you need to know.
First, learn about booking and reservations – including minimum spends, last-minute orders and how dry hire works. Next, explore our event planning and support services, from design consultations to UK-wide delivery. Then, dive into delivery and packaging details: assemble on-site, collect from Wetherby or opt for our install and de-rig service.
We also explain usage and hire periods, covering fire-retardant ratings, extended hires and outdoor styling options. In pricing, quotes and payments, discover how our competitive rates, deposit terms and trade discounts help you maximise your budget. Finally, see how we handle bespoke builds and customisations, from one-off creations to branded inserts, ensuring your theme is truly unique.
For any unanswered queries, our sales team is just a call away. Explore the full range of event furniture, foliage and props for hire UK-wide and enquire about availability today.